www.jonak.ca

Jonak Canada

Currently, we only ship to locations within Canada.&#xA0; Please visit <a href="https://www.jonak-paris.com/" rel="noopener noreferrer" target="_blank">jonak-paris.com</a> for other country options.

Currently, we only ship to locations within Canada. Please visit jonak-paris.com for other country options.

Do you process orders outside Canada?

Orders

How do I track my order?

Order processing times

How do I modify or cancel my order?

Can I change the color, size or style after an order is placed?

How do I know if my order is confirmed?

I placed an order and the item is out of stock?

I didn’t receive my discount code.

Why is my discount code is not working?

How can I view my order history?

!! Holiday Return Extensions !!

What is your returns policy?

Do you offer refunds or exchanges?

How do I make a return?

Can I return an item purchased on sale?

Returns & Refunds

I entered the wrong shipping information. What should I do?

I got a notification that my package is delivered, but I can’t find it?

Do you ship outside Canada?

What your policy on receiving damaged product ?

Which couriers do you ship with?

When will I get my order?

How much do you charge for shipping?

Shipping & Delivery

Do you charge sales tax?

I placed an order with Sezzle. When do installments start?

Does my billing address need to match the one associated with my credit card?

Why was my payment declined?

Payments & Billing

General Information

How do I submit a claim?

I received a defective item!

Warranty & Claims

How do Digital Gift Cards work?

How do I check my Digital Gift Card balance?

Can a gift card be used more than once?

Can more than one gift card be used towards a purchase?

Can a gift card be used to buy a gift card?

Can a gift card be used to pay for shipping and taxes?

Can gift cards be used in conjunction with a discount code?

Digital Gift Cards

Exclusions

What is your promo & discount policy?

How can I get a Jonak discount code?

Can I get another code?

Promotion & Discount Codes

Do you process orders outside Canada?Updated 2 years ago